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How do I make a global search/replace?

July 21, 2018, 1:45 am
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Forum: Across support
Topic: How do I make a global search/replace?
Poster: Anthony Rudd

According to the help, it is possible to do a global search/replace.
Problem situation: My project has 20 documents, most of which have several identical segments that need to be changed.
How can I do this?
The list of documents provides no Search/Replace, neither from the context menu nor from the Tools; Ctrl+Shift+H also does not open any input screen.
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How do I make a global search/replace? | Depends on role

August 1, 2018, 10:56 pm
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Forum: Across support
Topic: How do I make a global search/replace?
Poster: Gerald von Stein-Salisbury
Post title: Depends on role

A project manager can do a global "Search & Replace" over all documents in the project. A "simple" translator cannot do that.
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How do I make a global search/replace? | Global replace

August 1, 2018, 11:04 pm
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Forum: Across support
Topic: How do I make a global search/replace?
Poster: Anthony Rudd
Post title: Global replace

Thanks for the info. This is what I "feared".
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Invalid Translator Edition Environment

August 3, 2018, 8:52 am
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Forum: Across support
Topic: Invalid Translator Edition Environment
Poster: Christy Wyatt

Hi,
I am trying to install Across Basic Edition inside a VDI (virtual desktop) and am getting an error message :

"Across detected an invalid Translator Edition environment and could not repair it. If you are sure you do not need your previous Translator Edition data, you can delete the environment and create a new one. Otherwise, please contact the Across support desk for assistance.
Do you want to delete the environment and create a new one?"

I do not understand as I have never had Across on this computer before. When I click "yes," nothing happens. The error message just keeps re-appearing. When I click "no," the message disappears and the application just closes.

I would be surprised if any of you has seen this or can provide a solution, but has anyone used Across inside a VDI or do you know a way to contact their help desk via email instead of by phone? I am in the US and it would be an international phone call.

Thank you!
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Invalid Translator Edition Environment | Hope it will help you

August 13, 2018, 4:34 am
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Forum: Across support
Topic: Invalid Translator Edition Environment
Poster: Vorchuchelo
Post title: Hope it will help you

[url removed]
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Can't login to cross web-urgent | Failed to login to crossWeb.

August 17, 2018, 6:53 am
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Forum: Across support
Topic: Can't login to cross web-urgent
Poster: shirley damazo
Post title: Failed to login to crossWeb.

I have tried everything included here and support but still cannot login. Had to exclude Avast but still nothing. Waste of time for a simple login. Please is there any updated info on this issue?
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Failed to login to crossWeb

August 17, 2018, 8:13 am
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Forum: Across support
Topic: Failed to login to crossWeb
Poster: shirley damazo



I have tried everything described here and support online but still cannot login. Have had to exclude Avast but still nothing. Also contacted helpdesk. Waste of time for a simple login. Please is there any updated info on this issue?

Shirley Damazo
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Failed to login to crossWeb | Sorted the issue

August 17, 2018, 9:10 am
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Forum: Across support
Topic: Failed to login to crossWeb
Poster: shirley damazo
Post title: Sorted the issue

In the end I have sorted the issue with a NEW password, after wasting hours and going through an impossible check list. It is a lottery when using software.
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Failed to login to crossWeb | Poor IT support?

August 17, 2018, 2:28 pm
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Forum: Across support
Topic: Failed to login to crossWeb
Poster: Vorchuchelo
Post title: Poor IT support?

[quote]It is a lottery when using software. [/quote]
...or somebody failed to provide you a correct login/password?
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Can't login to cross web-urgent | Nice try!

August 17, 2018, 2:31 pm
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Forum: Across support
Topic: Can't login to cross web-urgent
Poster: Vorchuchelo
Post title: Nice try!

[quote]First of all they did have several users logging in with the same username[/quote]
...which is illegal :)
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Can't use crappy Across because of error in crossMarket authentication | "Across Translation Edition activation failed due to local activation environment errors" solved

September 6, 2018, 9:09 am
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Forum: Across support
Topic: Can't use crappy Across because of error in crossMarket authentication
Poster: Charlie Delta
Post title:"Across Translation Edition activation failed due to local activation environment errors" solved

I had the same problem today.
I downloaded and installed the newest Across version
and the problem was gone.
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CrossDesk windows all mixed up - how do I restore the original layout?? | Hi Heather, this topic was useful for me. Thanks a lot!

October 18, 2018, 4:53 pm
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Forum: Across support
Topic: CrossDesk windows all mixed up - how do I restore the original layout??
Poster: Hubert Schwarzer
Post title: Hi Heather, this topic was useful for me. Thanks a lot!

[quote]Heather McCrae wrote:

ok, found the answer to the crossDesk problem:
right-click in toolbar at top and select "Restore toolbars"
well, it helps to know the various windows in Across are apparently called toolbars and not windows or views or something sensible.
phew, am I glad - hope this helps someone else too sometime
Heather [/quote]
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CrossDesk windows all mixed up - how do I restore the original layout?? | "Restore toolbars"?

October 18, 2018, 11:36 pm
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Forum: Across support
Topic: CrossDesk windows all mixed up - how do I restore the original layout??
Poster: Vorchuchelo
Post title:"Restore toolbars"?

As far as I remember it is named "Restore UI Settings". Am I wrong?
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Help creating CRU file

November 1, 2018, 10:12 am
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Forum: Across support
Topic: Help creating CRU file
Poster: Loredana Arama

Hello.

I received a CWU file from a client and imported in Across Translator v6.3. The task contains independent 35 files. I gave to send back a CRU file. The client said that after translation "please make sure you set each task status to “finished”". If I try to finish each individual file the option is to save it as CRU file and it is a laborious task. My question is if I can finish all the files in the same time or without saving them one by one as CRUs and how I add all 35 files to one single CRU.
Thank you in advance for your help.
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Help creating CRU file | First set the status of all segments

November 2, 2018, 3:29 am
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Forum: Across support
Topic: Help creating CRU file
Poster: Faruk Atabeyli
Post title: First set the status of all segments

Hello Loredana,

When you are done working on each file go to tools > set all paragraphs to > translated (or corrected if it is a proofreading file)

when the status is changed a box will pop up and ask you either to "finish and deliver" or "continue working" with the file. Select "continue working"

After you have repeated the above steps for all 35 files then you can click the "deliver files" button on your dashboard. Select create CRU and all 35 files will be displayed. If the progress is of each file 100% completed you can select them. If they are not, it means you either skipped marking a all segments of a file or you have not fixed/ignored mandatory checks. You need to go back to those files, change the status of all segments or fix/ignore the error and try again.

If the client put mandatory QA checks you need to fix or ignore them before you can proceed. Alternatively you can "force the delivery" by clicking next regardless of whether the files are 100% completed.

Good luck

[Edited at 2018-11-02 10:31 GMT]
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Help creating CRU file | Did it!

November 3, 2018, 9:23 am
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Forum: Across support
Topic: Help creating CRU file
Poster: Loredana Arama
Post title: Did it!

Hi Faruk.

Thank you for your answer. I did what you said before posting this question. Because my client insisted on finishing each task, I chose Finish and upload when each file was ready. So I ended up with 35 CRUs. I didn't know that if I select all the files to create a single CRU they will be automatically finished. I tried this for a smaller job with just 4 files and I got my answer. Now that I have your confirmation everything is clear. Thank you again!
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Problems downloanding assigned task

November 11, 2018, 7:49 am
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Forum: Across support
Topic: Problems downloanding assigned task
Poster: Marisa Cardon

Hi! I'm new to Across and I am trying to download a task that was assigned to me and I get this message:

"Your Across Server cannot be reached at the IP address [IP removed] :22. Please check your network connection"

Does anybody know how to solve this?

Thanks!
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Problems downloanding assigned task | Client's side

November 11, 2018, 7:54 am
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Forum: Across support
Topic: Problems downloanding assigned task
Poster: Elif Baykara Narbay
Post title: Client's side

Most of the time, the problem is on the client's side. I had this problem but I don't remember the exact wording.

Try reaching your client. You can also try to ask the Across support service. They are quite responsive but I am not sure whether they are accessible on Sunday night.

Elif
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Problem with across SQL server Local-DB instance.

January 14, 2019, 2:03 am
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Forum: Across support
Topic: Problem with across SQL server Local-DB instance.
Poster: Estefanía González

Hi everyone,

I completed yesterday a task on across (yet not delivered). When today I tried to open across I received the following error message:

The SQL server Local-DB instance needed for the Translation environment could not be verified/found.

Has anyone encountered this issue before?

Many thanks in advance.

Best,

Estefanía
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Inserting inline objects using ctrl+shift+0 isn't working

January 18, 2019, 3:57 am
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Forum: Across support
Topic: Inserting inline objects using ctrl+shift+0 isn't working
Poster: Yiftah Hellerman-Carmel

Inserting the inline objects to the translation using ctrl+shift+0 isn't working for me. Therefore I must use ctrl+shift+number, which is not very comfortable, especially in sentences which contain many inline objects. Does any one know of a possible reason it is not working for me? Is there any other option to insert inline objects using the keyboard?

Thanks
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