Forum: Across support
Topic: Impossible to open Across
Poster: felicij
Post title: Did you contact the client?
or did they send you the new CAP file? You don't need to make any adjustments if the client changes his credentials. All that is required is in the CAP file they have to send to you. You only need to input the password and it should work. If it doesn't, then the client must repair it. I work for 4 clients in this tool and I regularly have a problem with one of them. Other 3 work just fine...
Topic: Impossible to open Across
Poster: felicij
Post title: Did you contact the client?
or did they send you the new CAP file? You don't need to make any adjustments if the client changes his credentials. All that is required is in the CAP file they have to send to you. You only need to input the password and it should work. If it doesn't, then the client must repair it. I work for 4 clients in this tool and I regularly have a problem with one of them. Other 3 work just fine...