Problem with retrieving task in Across | Have you restarted Across?

Forum: Across support
Topic: Problem with retrieving task in Across
Poster: denys.domin
Post title: Have you restarted Across?

Hi,

Restart Across first of all. Maybe there is still a "ghost" process.
Close Across. Open Task Manager, click tab "Processes", make sure there are no Across-related processes running. Then start Across, enter password (if any) and try again. (Retrieving large files may last really long, so don't cancel this process, if there are no error messages).