Problem with retrieving task in Across

Forum: Across support
Topic: Problem with retrieving task in Across
Poster: Asset Orymbayev

Hi!

I tried to retrieve tasks, then stopped (because it was taking too much time to end).
Then when I tried to retrieve tasks again, Across throws an error message stating:
"Authorization failed. License (license number" is currently used by another user. Please contact your system administrator".

Who can help? Thanks!