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Error message

September 14, 2016, 3:47 am
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Forum: Across support
Topic: Error message
Poster: Swaiyam

Hallo all,

I just started working on a new document and keep getting the following error message: spell check error class CDisconnect

Does anyone know why the message is appearing?

Thanks in advance!
Anu

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Saving TM when updating Across

September 20, 2016, 1:51 am
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Forum: Across support
Topic: Saving TM when updating Across
Poster: Jenny Wemlert Tacchino

Hello everyone!
I am currently working with Across Personal Edition v. 6.0 64686 but I urgently need to update to version 6.3 to be able to open a new project sent to me by a client. However, in the information material sent to me by the Across support I read this:

To restore Across backups, the Across version of the backup data must be identical with the currently installed Across version: for example, if you backed up the data under version 6.0 and now work with version 6.3, the data cannot be restored. This is only possible if both versions are identical, e.g. version 6.0 in both instances.

Does this mean that I will not be able to use my TM if I update to version 6.3? Is there some other way to save the TM? Does anybody know? Please help, deadline is approaching fast!

Thank you!

Jenny

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Can't install the program

September 21, 2016, 3:31 am
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Forum: Across support
Topic: Can't install the program
Poster: Kaja Bartkowska

Hi,

I was contacted by the translation agency who wants to work with me, but they require Across. I've downloaded the setup file, but it just won't work - whenever I try to start the installation, I get an error massage that the program has stopped working. I've tried running it as an administrator, doing compatibility troubleshooting, disabling my antivirus, removing and downloading it again, nothing works. I've been in touch with the support for a few days now, but they don't seem to be able to help me with the problem. I have Windows 8.1 Pro - I've tried to install the program on another computer with Windows 7, but I get an error message that this Windows version is too old for the program. The translation agency told me that they had Windows 7 and the program was working fine. This is very weird and I don't know what else to do.

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Can't install the program | install as administrator

September 22, 2016, 7:02 am
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Forum: Across support
Topic: Can't install the program
Poster: Dragomir Kovacevic
Post title: install as administrator

Kaja, Across has to be installed on administrator level.

I.e.:
View the across install application in Explorer, right-click on it, properties-compatibility-install for Windows 8 should be a standard in case of the newest Across. Click OK per confirm.

Right-click again on the file, install as administrator. If it opens okay, choose off-line work for the very beginning. Read HELP file, look into it, become familiar with it. When working on-line with the said agency, you should choose the server-mode with the access code given to you by the agency.

[quote]Kaja Bartkowska wrote:
[/quote]

[Edited at 2016-09-22 14:03 GMT]
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Error message | Disable MS Word spellcheck and contact Across Support

September 25, 2016, 9:04 pm
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Forum: Across support
Topic: Error message
Poster: AAV
Post title: Disable MS Word spellcheck and contact Across Support

Hi Anu,
this errors shows that Across experiences some problem when it tries to access MS Word to execute Word-based spellcheck.
Try to disable your MS Office spellchecker (in Across, go to Tools -> Profile Settings -> Spellcheck and remove there checkboxes for MS Office spellchecks), this will remove errors from Across.

You can also try to perform MS Word repair (this might help), or contact Across support so that they investigate problem.

Kind regards,
Almara
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Can't install the program | Looks like there are some problems with your PC

September 25, 2016, 9:44 pm
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Forum: Across support
Topic: Can't install the program
Poster: AAV
Post title: Looks like there are some problems with your PC

Across (and Across setup as well) requires working .Net Framework 4.5. Your error might be caused by problems in framework functioning. Try to check your .net framework (it is integrated to Windows 8) with this MS official tool and repair / update it:
[url removed]
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Saving TM when updating Across | You don't need backup for the update.

September 25, 2016, 10:00 pm
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Forum: Across support
Topic: Saving TM when updating Across
Poster: AAV
Post title: You don't need backup for the update.

1) Actually, you don't need backup to update your Across. Backup is necessary only in case if something goes wrong.
So, basically, you create a backup with v6, then you update (no need to uninstall, just finish all started tasks and upload them to your server, then apply new version), and if everything went fine - just forget about your backup. If something went wrong - uninstall v6.3, install your v6 back and restore your backup (exactly with the same version it was created with).
2) By "use my TM" do you mean TM created while working on your own projects (in scope of "personal edition")? It will be kept after update automatically. However, there are strong restrictions on working on your own projects in v6.3: in the free version you won't be able to checkout files from Across. But I guess you've already know this.

Good luck there :)
Almara
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Can't install the program | Problem solved

September 26, 2016, 1:05 am
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Forum: Across support
Topic: Can't install the program
Poster: Kaja Bartkowska
Post title: Problem solved

Thank you for your replies. I was able to figure out what the problem was in the meantime. It was an outdated version of Microsoft .NET Framework, as suggested by AAV.
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Tasks not visible in Basic Edition 6.3

September 29, 2016, 5:23 am
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Forum: Across support
Topic: Tasks not visible in Basic Edition 6.3
Poster: Brian Moses

I am using Basic Edition 6.3. I receive a message from the agency that a tsk has been assigned to me in Across. Sometimes I can then see the new task listed on CrossBoard but sometimes not. Does anyone have ideas as to possible reasons for this? The agency is puzzled and has no explanation.

Many thanks
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No valid zip file

October 17, 2016, 5:50 am
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Forum: Across support
Topic: No valid zip file
Poster: Urs Wolffers

Good afternoon I have a new computer and downloaded the zip file in order to install across. But the zip file is not valid. How do I repair this? Thanks a lot for your help.
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No valid zip file | Download the folder again.

October 17, 2016, 5:55 am
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Forum: Across support
Topic: No valid zip file
Poster: Elif Baykara
Post title: Download the folder again.

Downloading the files again solves the problem in most of the cases.

Since you have a new computer, it would also be wise to check whether you have a relevant extractor program installed (e.g. winrar). It may be the case that the zip file you have downloaded is valid but you don't have the right software to open it.

Best,
Elif
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No valid zip file | This is no solution

October 17, 2016, 7:36 am
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Forum: Across support
Topic: No valid zip file
Poster: Urs Wolffers
Post title: This is no solution

Of course I downloaded it many times, but always the same problem.
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Across is no longer free | What does "sequential" mean?

October 20, 2016, 8:11 am
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Forum: Across support
Topic: Across is no longer free
Poster: B. D. Laux
Post title: What does "sequential" mean?

[quote]Michelle Mallasch wrote:

Since I had not heard back from the support person after our last email correspondence, I decided to call customer service and the person there told me that the Basic Edition CAN BE USED with different clients as long as it is SEQUENTIAL, WHICH IS NOT MENTIONED ANYWHERE. He also said that my problem was probably due to a coding error from Across's side.

[/quote]

Does "sequential" mean that I can log out from one client, restart Across and log in to another client? Or do I have to finish/deliver all jobs for one client before I can work for another?
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Across is no longer free | You need to finish and deliver all jobs from one client to download from another

October 23, 2016, 8:43 pm
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Forum: Across support
Topic: Across is no longer free
Poster: AAV
Post title: You need to finish and deliver all jobs from one client to download from another

[quote]B. D. Laux wrote:

Does "sequential" mean that I can log out from one client, restart Across and log in to another client? Or do I have to finish/deliver all jobs for one client before I can work for another? [/quote]
Second case - you need to deliver everything.
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Across is no longer free | I was not willing to use it even if it was free

October 23, 2016, 9:51 pm
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Forum: Across support
Topic: Across is no longer free
Poster: jyuan_us
Post title: I was not willing to use it even if it was free

It was not user-friendly and it would make you mad frequently for various issues. I chose to stop working with a client because that client forced me to use it.
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Across Translator Basic edition v6.3: Correct errors in the source text?

October 25, 2016, 4:27 am
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Forum: Across support
Topic: Across Translator Basic edition v6.3: Correct errors in the source text?
Poster: across user

Hello,

I have a question which I couldn´t solve by Google search.

I have detected some errors in the source file I´m translating at the moment. Can I correct them myself?

I know that this is now possible with Trados, so I was wondering if this option is maybe hidden somewhere in Across, too?

Thank you in advance for your help!
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Can't use crappy Across because of error in crossMarket authentication

October 28, 2016, 4:06 am
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Forum: Across support
Topic: Can't use crappy Across because of error in crossMarket authentication
Poster: Rafael Mantovani

We all know how Across sucks, but they always manage to surprise us with new levels of frustration by failing in points where you'd least expect.

I'm in a big hurry to complete a project for a client, and today I just can't open the program because I cannot renew my crossMarket authentication (what's the point of being asked to do this every few weeks anyway?)

I get the following error message:

"The Across Translator Edition activation failed due to local activation environment errors. Please contact the Across support desk for assistance."

I am 100% sure that my password is right. This is absurd.

Has anyone encountered this?

Thanks!
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Can't use crappy Across because of error in crossMarket authentication | Hello Rafael,

October 28, 2016, 7:11 am
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Forum: Across support
Topic: Can't use crappy Across because of error in crossMarket authentication
Poster: Siontrans
Post title: Hello Rafael,

I had the same experience a few days ago, but when I entered the correct login details I was able to connect to my account.
Regards
sion

[quote]Rafael Mantovani wrote:

We all know how Across sucks, but they always manage to surprise us with new levels of frustration by failing in points where you'd least expect.

I'm in a big hurry to complete a project for a client, and today I just can't open the program because I cannot renew my crossMarket authentication (what's the point of being asked to do this every few weeks anyway?)

I get the following error message:

"The Across Translator Edition activation failed due to local activation environment errors. Please contact the Across support desk for assistance."

I am 100% sure that my password is right. This is absurd.

Has anyone encountered this?

Thanks! [/quote]
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October 28, 2016, 9:16 am
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Can't use crappy Across because of error in crossMarket authentication | Some usual ways to overcome this

October 28, 2016, 11:30 am
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Forum: Across support
Topic: Can't use crappy Across because of error in crossMarket authentication
Poster: Alexander Somin
Post title: Some usual ways to overcome this

Checking CapsLock, changing the password, changing the browser.

[Edited at 2016-10-28 18:53 GMT]
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