Across claiming that I log on different machine

Forum: Across support
Topic: Across claiming that I log on different machine
Poster: fredzell

Hi guys,

I have been working for a translation company, using Across Offline Client licence 5.7. Today when I was trying to log in to finish my correction projects I had been working on yesterday, I received the following message:

"The machine is different than the machine registered in a database.This can happen if you restored your database on another machine. You may want to switchthe database to this machine but in this case offline users will lose the possibility to upload all their previous tasks form the machine currently registered on the server. Are you sure you want to switch actual machine? Yes/No"

I haven't introduced any changes to Across or my system lately when it comes to installation. I have to finish my projects before the deadline and I still haven't heard from across support. Do any of you had to deal with similar problem? Do you know if after clicking "Yes" I will lose all the changes introduced to my projects and they will have to be reassigned to me?

Anna