Forum: Across support
Topic: Impossible to open Across
Poster:Åsa Campbell
Post title: Is it updating?
Did this happen when you tried to retrieve a document? I think you can configure Across to automatically update the version if the server is a later version.
If this is the case it will update the version on your computer before the document is retrieved, and during the update Across will freeze and there is no progress bar. It can take a long time, up to half an hour, but it will eventually finish the update and start normally.
Topic: Impossible to open Across
Poster:Åsa Campbell
Post title: Is it updating?
Did this happen when you tried to retrieve a document? I think you can configure Across to automatically update the version if the server is a later version.
If this is the case it will update the version on your computer before the document is retrieved, and during the update Across will freeze and there is no progress bar. It can take a long time, up to half an hour, but it will eventually finish the update and start normally.