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Can't use crappy Across because of error in crossMarket authentication

September 16, 2020, 10:58 pm
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Forum: Across support
Topic: Can't use crappy Across because of error in crossMarket authentication
Poster: Wolfgang Schoene

[quote]Robert Rietvelt wrote:

but Across is S... (fill in the dots yourself), but also cheap, compared with real CAT-tools, hence maybe the decisicion of many agencies for this system (especially in Germany. Why is still an enigma to me). I for one charge 0.03 to 0.04 cents extra (depending the topiic) when working with this unworkable tool. Costs me too much time, and time = money. It is the only CAT that is not compatible with other translation tools. Makes you wondering why.

[Edited at 2016-10-28 23:19 GMT]

[Edited at 2016-10-28 23:20 GMT]

[Edited at 2016-10-28 23:21 GMT] [/quote]

I once (many years ago when Across was still a free tool) talked to a salesperson at Across Germany, she told me that they where not seeking compatibility with other CAT tools. So this is corporate policy.
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Auto propagation not as expected

September 20, 2020, 3:38 am
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Forum: Across support
Topic: Auto propagation not as expected
Poster: Peter Zauner

All,

I have a task consisting of 10,890 segments and I need to make changes to segments that occur multiple times. The changes are commas to decimal points. For example: “1866 (73,5)” to “1866 (73.5)”. The segments that I am changing have the status “translated”.

What happens is as follows:
- I edit a segment and confirm with “Alt” + “R”
- The Auto-propagation progress bar appears and shows gradual progress from 0 to 100%
- The Auto-propagate window opens with the following message: This paragraph exists 453 times in the current document. Would you like Across to insert your translation into the other paragraphs? [Yes] [Yes to All] [No]
- I click yes
- The Auto-propagation progress bar appears and shows gradual progress from 0 to 100%

After all of this, a segment two rows below the segment that I have just edited and that contains exactly the same text of the edited segment (prior to edit), in this example “1866 (73,5)”, remains unchanged.
I had expected that it would change and all other 452 segments too.

I am using the following settings under User Settings – crossDesk – Auto-propagate:
Enable auto-propagation of translation: ticked
Only propagate in untouched paragraphs: not ticked
Auto-propagte paragraph state: ticked

What am I missing?
What happens when the Auto-propagation progress bar appears before I make my selection in the Auto-propagate window?
What happens when the Auto-propagation progress bar appears again after my selection?

I would be very grateful for any hints.

Across v7.0 14024, package v. 20.

Cheers,

Peter
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Keyboard shortcuts partially not working

October 12, 2020, 3:42 am
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Forum: Across support
Topic: Keyboard shortcuts partially not working
Poster: Peter Zauner

All,

all of a sudden, some keyboard shortcuts that I use for navigation appear to have stopped working on my Premium Edition 7.0 12762 while others still work.

Alt+Down Arrow – Go to next paragraph: not working
Alt+Right Arrow – Go to next untouched paragraph: not working
Ctrl+Alt+Enter – Set paragraph to a final editing state (e.g. Translated) and go to next paragraph: working
Alt+plus (number pad) – Go to next sentence or segment: working

Alt+Up Arrow – Go to previous paragraph: not working
Alt+minus (number pad) – Go to previous sentence or segment: working

I use Alt+Down Arrow and Alt+Right Arrow a lot. Ctrl+Alt+Enter and Alt+plus (number pad) give similar results when translating one segment (=paragraph) after another but I wonder what I have done to lose the function of these shuortcuts and how to restore it.

I have not systematically tested all shortcuts, so the list above is incomplete.

Any thoughts?

Thank you.

Peter
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Keyboard shortcuts partially not working | is this perhaps ...

October 12, 2020, 5:25 am
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Forum: Across support
Topic: Keyboard shortcuts partially not working
Poster: Gerald von Stein-Salisbury
Post title: is this perhaps ...

... a keypad numlock thing? What PageUp and what Arrow-Right are you using?
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Keyboard shortcuts partially not working | Arrow keys in the cursor movement keys block of an IBM PC keyboard (Windows, ANSI US layout)

October 13, 2020, 12:47 am
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Forum: Across support
Topic: Keyboard shortcuts partially not working
Poster: Peter Zauner
Post title: Arrow keys in the cursor movement keys block of an IBM PC keyboard (Windows, ANSI US layout)

(external keyboard when the laptop is in the dock).

The shortcuts are also not working on the laptop keyboard.

I have not changed the keyboard and the shortcuts were working until last week.
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Keyboard shortcuts partially not working | Customized by mistake?

November 24, 2020, 10:19 pm
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Forum: Across support
Topic: Keyboard shortcuts partially not working
Poster: AAV
Post title: Customized by mistake?

Since v7 12762 shortcuts customization process in Across was changed (actually, improved).
Maybe it worth checking if mentioned shortcuts were modified or deleted?
Here is related help article:
[url removed]
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Keyboard shortcuts partially not working | doesn't look like accidental change

November 24, 2020, 11:32 pm
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Forum: Across support
Topic: Keyboard shortcuts partially not working
Poster: Peter Zauner
Post title: doesn't look like accidental change

Hi AAV,

many thanks for your comments and link.
I have checked my user settings and they are as per the factory settings and there are definitely some navigation shortcuts that do not work as shown in the table of the user settings.
I have since created a helpdesk ticket with Across.
They have advised to first update to the latest version and then try again.

I will post any progress.

Cheers,

Peter
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Across V5.7 and Windows 10

November 29, 2020, 4:46 am
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Forum: Across support
Topic: Across V5.7 and Windows 10
Poster: Grzegorz Mysiński

Hello All,
I use Across v5.7 on my PC running Windows 7. I'm thinking of switching to Windows 10. Will the v5.7 work on W10?

Thank you

Grzegorz
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Across V5.7 and Windows 10 | Across and Windows 10

November 29, 2020, 8:51 am
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Forum: Across support
Topic: Across V5.7 and Windows 10
Poster: Wolfgang Schoene
Post title: Across and Windows 10

[quote]Grzegorz Mysiński wrote:

Hello All,
I use Across v5.7 on my PC running Windows 7. I'm thinking of switching to Windows 10. Will the v5.7 work on W10?

Thank you

Grzegorz [/quote]

I tried to install Across* (v6, I think) but it did not work with Windows 10.

(*just for fun, not for working with it, I had my share...) ;-)
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Across V5.7 and Windows 10 | V6.3 and V7.0 are both fine

November 29, 2020, 8:54 am
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Forum: Across support
Topic: Across V5.7 and Windows 10
Poster: Vorchuchelo
Post title: V6.3 and V7.0 are both fine

My two cents: I've tried both v6.3 and v7.0 with Windows 10 and it works fine.
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Across V5.7 and Windows 10

December 7, 2020, 1:01 pm
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Forum: Across support
Topic: Across V5.7 and Windows 10
Poster: Grzegorz Mysiński

@Wolfgang and Vorchuchelo: thanks a lot!
Grzegorz
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Invalid Translator Edition Environment | Same Issue

January 11, 2021, 12:08 pm
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Forum: Across support
Topic: Invalid Translator Edition Environment
Poster: Chantal Keable
Post title: Same Issue

I just installed v7 of Across, and I am getting that same error message about having an "invalid Translator Edition environment". The buttons say yes to repair it. It does nothing. And error message keeps coming back. If you click no, the application closes.

Anyone else had this problem and know how to fix it. Across support is practically non existent. I really don't like this CAT tool. I ALWAYS have problems with it. Unfortunately, one client (pretty big, John Deere) uses it. So, I am stuck with it for the time being.

Any help on fixing this issue would be greatly appreciated.
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Invalid Translator Edition Environment | Across Support

January 11, 2021, 12:25 pm
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Forum: Across support
Topic: Invalid Translator Edition Environment
Poster: Vorchuchelo
Post title: Across Support

Across Support is usually quite friendly and helpful, although it may take some time during Christmas. What makes you think that there is no support?
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New to crossWeb - how to?

March 4, 2021, 8:17 am
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Forum: Across support
Topic: New to crossWeb - how to?
Poster: Ragnar Sævarsson

I am editing previously translated file, in a few places subscript and emphasis are missing
In a screenshot I see sub and superscript buttons, but I can't find them in my view. How can I add these
missing elements?

All help appreaciated.

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New to crossWeb - how to? | Styles selector

March 4, 2021, 11:45 am
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Forum: Across support
Topic: New to crossWeb - how to?
Poster: Vorchuchelo
Post title: Styles selector

Hi Ragnar, try to find these formats in styles selector dropdown above translation text.
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New to crossWeb - how to? | Styles selector

March 4, 2021, 2:18 pm
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Forum: Across support
Topic: New to crossWeb - how to?
Poster: Ragnar Sævarsson
Post title: Styles selector

Thank you, but that is the problem...I can't seem to find them anywhere in any of the tools visible.
Can I write some code into the translated text. Like html, when you hover over the symbols they show html like text.
On their website the show some code with $ sign for subscript and superscript but not for emphasis.

[Edited at 2021-03-04 23:01 GMT]

[Edited at 2021-03-04 23:13 GMT]
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New to crossWeb - how to? | A screenshot?

March 5, 2021, 2:29 am
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Forum: Across support
Topic: New to crossWeb - how to?
Poster: Vorchuchelo
Post title: A screenshot?

Hi Ragnar, can you upload a screenshot somewhere so I can have a look?
Pretty sure, your problem can be resolved.
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New to crossWeb - how to? | Screenshot

March 5, 2021, 2:50 am
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Forum: Across support
Topic: New to crossWeb - how to?
Poster: Ragnar Sævarsson
Post title: Screenshot

Thanks for your interest, the time limit is overdue,
the project manager managed to deliver the file.

But I still don't know how to fix this if it happens again.

Thought for another day.

[Edited at 2021-03-05 18:06 GMT]
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Creation of User Identity Error

March 23, 2021, 5:31 am
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Forum: Across support
Topic: Creation of User Identity Error
Poster: Peter Zauner

This has now happened two times within three months.
Suddenly and without any obvious warning signs, Across throws a ‘Creation of user identity’ error when I attempt to connect to a customer’s server, making it impossible to connect. In standalone mode everything works fine.

The Across Helpdesk has advised that the reason is a faulty Windows installation, namely a faulty WMI. Re-installing Windows fixed it the first time until it happened again.

Has anyone else experienced this? What could the reasons for the fault in the WMI be? Is there anything that I could do to prevent it from happening again?

Windows 10 Pro
Version 20H2
OS build 19042.867
Windows Feature Experience Pack 120.2212.551.0
64-bit operating system, x64-based processor

Across Translator Premium Editionv7.0 14645_en
Package version: 21

Cheers,

Peter
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Is it possible to search for text within tags?

March 30, 2021, 12:55 am
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Forum: Across support
Topic: Is it possible to search for text within tags?
Poster: Anthony Rudd

Is it possible to search for text within tags?
In my situation, some tags contain words that require special translation of the "normal text".
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