Forum: Across support
Topic: Can't install the program
Poster: Kaja Bartkowska
Hi,
I was contacted by the translation agency who wants to work with me, but they require Across. I've downloaded the setup file, but it just won't work - whenever I try to start the installation, I get an error massage that the program has stopped working. I've tried running it as an administrator, doing compatibility troubleshooting, disabling my antivirus, removing and downloading it again, nothing works. I've been in touch with the support for a few days now, but they don't seem to be able to help me with the problem. I have Windows 8.1 Pro - I've tried to install the program on another computer with Windows 7, but I get an error message that this Windows version is too old for the program. The translation agency told me that they had Windows 7 and the program was working fine. This is very weird and I don't know what else to do.
Topic: Can't install the program
Poster: Kaja Bartkowska
Hi,
I was contacted by the translation agency who wants to work with me, but they require Across. I've downloaded the setup file, but it just won't work - whenever I try to start the installation, I get an error massage that the program has stopped working. I've tried running it as an administrator, doing compatibility troubleshooting, disabling my antivirus, removing and downloading it again, nothing works. I've been in touch with the support for a few days now, but they don't seem to be able to help me with the problem. I have Windows 8.1 Pro - I've tried to install the program on another computer with Windows 7, but I get an error message that this Windows version is too old for the program. The translation agency told me that they had Windows 7 and the program was working fine. This is very weird and I don't know what else to do.