Forum: Across support
Topic: Across is no longer free
Poster: Michelle Mallasch
Post title: Across Basic Edition and Support: Follow-up to my post of April 23
After going and back forth with Across, I have received very courteous telephone assistance from customer support via TeamViewer and the problem was resolved.
While I do feel that my initial frustrations were justified, as it turns out, the problem was not difficult to solve.
In my case, the list of completed tasks were no longer visible after installing the latest patch. Then, they reappeared again. Hidden way at the bottom was one apparently "open" task.
Once this task was deleted, I was able to retrieve the task of a second client (sequentially, not simultaneously) without a problem.
This is something for Basic Edition users to keep in mind.
Topic: Across is no longer free
Poster: Michelle Mallasch
Post title: Across Basic Edition and Support: Follow-up to my post of April 23
After going and back forth with Across, I have received very courteous telephone assistance from customer support via TeamViewer and the problem was resolved.
While I do feel that my initial frustrations were justified, as it turns out, the problem was not difficult to solve.
In my case, the list of completed tasks were no longer visible after installing the latest patch. Then, they reappeared again. Hidden way at the bottom was one apparently "open" task.
Once this task was deleted, I was able to retrieve the task of a second client (sequentially, not simultaneously) without a problem.
This is something for Basic Edition users to keep in mind.